If you've ever experienced the hassle of a delayed or canceled flight, you know how much it can affect your plans.

What many passengers don't know is that the law guarantees rights and can ensure compensation in certain cases.

In this article, we explain everything you need to know about this. Compensation for delayed or cancelled flight and how to proceed to obtain the compensation due.

Conheça seus Direitos de Indenização por Voo Atrasado ou Cancelado
Compensation for delayed or canceled flights Source: Best Destinations

When is a passenger entitled to this compensation?

The Brazilian National Civil Aviation Agency (ANAC) and the Consumer Protection Code ensure that passengers of delayed or canceled flights can be compensated, depending on the length of the delay and the damages caused. Some situations in which this applies include... Compensation for delayed or cancelled flight The following may be required:

  • Delays exceeding 4 hours without a plausible justification.

  • Flight cancellation without adequate prior notice.

  • Overbooking, preventing the passenger from boarding.

  • Failure to provide assistance (such as lodging and food).

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What are passenger rights?

In case of delay or cancellation, the airline must offer material assistance according to the waiting time:

  • Starting at 1 hour: Access to means of communication (internet and telephone).

  • Starting at 2 AM: Proper nutrition.

  • Starting at 4 AM: Accommodation and transportation, if needed.

If the airline fails to fulfill these obligations, the passenger can demand... Compensation for delayed or cancelled flight.

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What is the amount of compensation?

The value of Compensation for delayed or cancelled flight It varies according to the damages suffered. Courts have awarded amounts between R$ 1,000 and R$ 15,000, depending on the severity of the case and the damages to the passenger.

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How to Make the Request

If you wish to begin the process of Compensation for delayed or cancelled flightFollow the steps below:

  1. Keep all receipts. - airline tickets, company emails, receipts for extra expenses, and communication records.

  2. Request assistance from the airline. – Register your complaint formally with the company.

  3. Access the Consumidor.gov.br platform. – if you cannot obtain a satisfactory solution directly from the company.

  4. Seek legal advice. If necessary, contact the consumer protection agency (Procon) or file a lawsuit to seek compensation.

Knowing your rights can prevent problems and ensure you receive fair compensation in cases of flight delays or cancellations. If you have recently experienced this situation, follow the steps outlined and claim your rights. Don't hesitate to seek appropriate redress for the losses you have suffered.

Many passengers are unaware that airlines have legally regulated obligations to ensure quality service and minimize negative impacts on consumers. However, these guarantees are not always automatically met, making it essential for passengers to be well-informed and know how to proceed.

Therefore, if you have experienced a flight delay or cancellation, the first step is to gather all the information and documents that prove the problem occurred. Then, formally register your complaint so that the company has the opportunity to resolve the situation amicably. If the solution is not satisfactory, you can appeal to consumer protection agencies and even the courts to seek appropriate compensation.

The good news is that this process can be done simply and online. The Consumidor.gov.br platform offers a practical and accessible way for affected passengers to register their complaints and track the resolution of their case. This service facilitates communication between consumers and companies, increasing the chances of a quick and effective solution.

Don't let an unforeseen event ruin your travel experience without proper compensation. If you've experienced any disruption due to a flight cancellation or delay, contact your airline or access the consumer platform to register your claim. With just a few clicks, you can start the process and ensure your rights are respected, but it's important to follow the suggested steps.

Consumer Platform >>>>

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Frequently Asked Questions

How can I claim compensation for a delayed or canceled flight?
You can claim compensation by contacting the airline responsible for the flight and following their instructions. In more complex cases, it may be necessary to contact regulatory bodies or consumer protection agencies.
What are a passenger's rights in case of a delayed or cancelled flight?
Passenger rights in the event of a delayed or canceled flight may vary depending on the country's legislation and the airline's policies. Generally, passengers are entitled to material assistance, rebooking on another flight, and, in some cases, financial compensation.
What is the deadline for requesting compensation for a delayed or canceled flight?
The timeframe for claiming compensation for a delayed or canceled flight can vary depending on the country's legislation and the airline's policies. It's important to check the specific conditions of each case and act within the established timeframe.